At Jora Supply, we value your satisfaction. If you are not completely happy with your purchase, we’re here to help with a simple and fair return and refund process.
1. Return Eligibility
You may request a return if:
- You received a damaged, defective, or incorrect item.
- The item is unused, in its original packaging, and in resalable condition.
2. Time Frame for Returns
You must initiate a return request within 3 days of receiving your order. Requests made after this period may not be accepted.
3. Return Process
To request a return:
- Email us at [email protected] with your order details and a description of the issue.
- Attach clear photos of the item(s) if damaged or incorrect.
Once approved, we will guide you on the return process. Returned items must be handed over to our delivery team during a scheduled pickup or returned to our designated location as instructed.
4. Refunds
Refunds are issued only after the returned item has been inspected and approved.
- We do not issue refunds for items returned without prior approval.
5. Non-Returnable Items
We do not accept returns for:
- Used items
- Customized or special-order products
- Items returned after the 3-day window
6. Contact Us
For questions or assistance with a return, please contact our support team at:
Email: [email protected]